That pesky UK regulator, the Office of Fair Trading, has been at it again, threatening to report the banks to the Competition Commission after exposing the way they rip off customers through cheque account fees.
In the process, the OFT has also embarrassed the impotent performance of the various Australian regulators who have run away from any responsibility for abusive bank fees. Well, it would have embarrassed them if they actually cared about it instead of happily buck-passing the issue.
Crikey subscribers will recall the fine job done by the OFT in confirming bank penalty fees were legally unenforceable while the ACCC/ASIC/APRA/RBA/RSPCA continue to ignore it.
Now their target is the 8.3 billion quid British current account industry which “is not serving customers well”, as the OFT says with some typical British understatement.
The British banks run their current accounts in much the same way as their Australian cousins. The major difference is that Australian bank fees are effectively unregulated from a consumer protection point of view with none of the alleged watchdogs taking responsibility.
Ditto federal governments of both colours. Only Family First’s Senator Steve Fielding has tried to rein in some the banks’ more outrageous customer abuse with a private member’s bill and inquiry.
It is an unfortunate reality that this is not a convenient time to be attacking the banks’ fee gouge. The international credit crisis means the financial system needs them to maintain their profits — however dubious their source. With the maintenance of dividend levels an absolute priority right now, don’t expect any bank to start behaving more ethically.
NAB’s Australian chief Ahmed Fahour told me last year that, having reduced some of its cheque account penalty fees, the bank would do something about the egregious credit card penalty payments “early in 2008”. It’s no longer early 2008 and nothing’s happened. I don’t expect it will.
The time for government to act on behalf of consumers was during the one-and-a-half decades of easy money, when bankers couldn’t help but make ever-greater profits and pay their CEOs ever more millions for not doing much.
That time will come again. When the credit crisis eventually eases, Australia’s banks are set to power out of the slow down having burnt off their non-bank opposition and secured their oligopoly. They need to be put on notice now. Perhaps we should outsource the job to the OFT.
I wish we had a pesky little regulator, even a pesky little parliamentarian, with some sort of intestinal fortitude to stand up and say, ‘enough is enough’ as far as this outrageous rort is concerned. I’ve written to the regulators, who regurgitate regulator rubbish in reply. ‘Tell someone who cares’, is their underlying tone.
What really got my goat going, just recently, was a call from my personal which bank rortier;… whilst he was on leave. Boy, he was livid! Gracious, I thought to myself, I think his false teeth have just fallen onto the floor. Rortier had his leave interrupted by his personal reliever, or was he my personal reliever? By all accounts, Reliever was obviously not happy with my frank opinions on the which’s $30 slap happy fees. He didn’t think I had the right to be a tad put out, when a trading Account was in the red and thus attracted a dozen or so $30.00 which slaps. Tied to it,[ that’s the which’s terminology], was a bulging bundle in another account. But that doesn’t count. Personal rortier told me that ‘I could naff off if I didn’t like it’!
Well, I thought about it, but where does one naff off to? You know, I really think Steve Mayne could make a big run on this issue. The ‘Poker Machines First’ and the ‘No Families’ boys to obviously need a hand to force the issue. The Government couldn’t give a twopenny about it, and Brendon or Julie wouldn’t understand
because it’s not in a Tarago!
Paul Rasmusssen
Banks won’t give a sh*t about the customer, all they care is keeping their perks and million dollar salaries, and the only way to do that is keep the share holders happy with increased dividends.
simple.
Until we have a bank FOR the people, we will always pay outrageous fees.
Federal government, time to step up to the plate??