On Monday December 7, Kevin Rudd will present to COAG what recommendations of the National Health and Hospitals Reform Commission (NHHRC) or what alternatives should be adopted. COAG will reach final decisions at a further meeting in March 2010. In 1987, he had promised to “fix” the public hospitals, taking them over if the states had not fixed them in a year.
The fundamental problem for public hospitals across Australia is that for nearly 15 years they have been managed, at political and bureaucratic direction, against cleverly developed financial and throughput “derivatives” and politically mandated figures on waiting lists or emergency waiting times. These take no account of what the community expects in terms of quality, safety and appropriateness of medical services they need to provide and the culture of hospital management has changed.
The NHHRC wants to retain this system, with central agencies telling hospitals how to treat their patients rather than using the fundamental drive of testing the value of treatment and introducing innovation through the clinical research associated with medical faculties in major teaching hospitals. To make things worse, a new Health Workforce Agency is to intrude between the faculties and their teaching hospitals controlling medical education on the basis of a model derived from TAFE and manufacturing industries, abandoned for university purposes as long ago as 1993 by the Hawke government. The recommendations will make performance of hospitals worse rather than better and jeopardise the future of the medical profession.
The profound problems that emerged in Bundaberg and then at the Royal North Shore Hospital and in the road trauma unit at the Alfred Hospital in Melbourne reflect just these shortcomings in hospitals performing well on bureaucratic yardsticks. Peter Garling SC stated, in his 2008 NSW review:
I have identified one impediment to good, safe care which infects the whole public hospital system. I liken it to the Great Schism of 1054. It is the breakdown of good working relations between clinicians and management which is very detrimental to patients.
The British National Health Service had suffered a similar fate from control by central bureaucratic regulation, with deteriorating services. Gordon Brown intervened. Remarkable reforms, led by Lord Darzi, a brilliant academic surgeon, brought the system back from the brink, with dramatic improvement in quality over just 2-3 years. Medical faculties played the key role to bring medical expertise into partnership with administration at every level. Medical professionals take pride in the quality of services for sick people if given the chance to contribute.
We believe the PM should recommend:
- Measures to bring clinical doctors to interface with health administration at every level.
- Measures to assess quality of services, to be used alongside current KPIs for hospitals.
- Safeguard the relationship between the medical faculties and their teaching hospitals.
- Encourage development of Academic Health Science Centres around major teaching hospitals, as recommended in the 2008 International Review of NHMRC, to secure continuing advances in quality of health care for Australia.
- Bring together the various “silos” of primary care, public hospitals, preventive strategies and aged care in regional clusters, using the resources already present in university faculties, to further enhance regional and remote health-care as new intern and training positions are urgently developed for new medical and nursing graduates.
David Penington AC, is a senior fellow of the Grattan Institute.
David Penington’s latest plea includes the statement:
‘The NHHRC wants to retain this system, with central agencies telling hospitals how to treat their patients …’
As a former Commissioner of the NHHRC, I can assure readers that there is nothing in the Report of the Commission that suggests that ‘central agencies’ (booing, hissing stage left), should tell hospitals (nice organizations that they are) how ‘to treat their patients’, other than nicely, of course. Perhaps a closer attention to what the Report said, and a bit more evidence, might lead to more credence being paid to Dr Penington’s nostrums.
Stephen Duckett
David Penington has asked for a correction to the start of the second sentence..it should have said 2007 rather than 1987.
Congratulations to David Penington on a good summary of what is wrong in our public hospitals. The problem of bureaucratic yardsticks that fail to address quality and safety of service to patients is definitely a major cause of the collapse of our public hospital system.
When you have friends or relatives in hospital you see a daily litany of appalling treatment, and the bureaucracy running the hospital seem to be inured to what is happening. In our local hospital friends of patients are expected to be on hand to feed the patient and call for help when there is an emergency. Medications including pain control are not administered because staff fail to pass on instructions at shift changes. Patients fall out of bed because the side rails are not put up, and in one case the patient lay on the floor for an hour until staff came. Bed sheets covered in blood and vomit are not changed for over 24 hours, Staff fail to wash their hands before administering medication. These are just a few examples from personal experience in the past 3 weeks at a local hospital.
Bob Ross
The banishment of medically trained administrators from governments started more than 20 years ago. We see now the results, which are entirely predictable by any student of management science. Organisational culture is hard to change. Gaining a deep understanding of someone else’s job requires the ability to walk in their shoes.
The NHHRC produced a swathe of uncosted recommendations and little opportunity for real savings. Good luck to a government that can make some sense out of what to do without having to invest billions in the hope of savings 25years or more down the track.
I think the best way for health care quality to be assessed is by consumers, who need to be assisted with access to good information on which to make a judgement. Regulation sets the floor at large cost. Quality must be demanded by consumers in the marketplace. Prices for professional services should be visible and not hidden.
The market for health services is not functional and it needs to be.