Every frequent flyer’s nightmare lurched closer to reality when Qantas reported its February operating statistics to the ASX this morning. Jetstar domestic reached exactly 50% of the size of Qantas mainline domestic jet flights for the month if measured by head count, boarding 632,000 passengers compared to 1,264,000 passengers on the ‘full service’ brand.
This was never supposed to happen. When Jetstar began flying on May 25, 2004, jolly Magda Szubanski was on board as the Jetstar persona to make fun of the thought that full-sized business passengers would ever have to fit into Jetstar seats.
No. Jetstar was all about ‘fun’, and low fares in very tiny seats flying to places where you took the kids on school holidays, held your stomach in all the way to the Gold Coast, and thought about all the dollars you had saved while trying to suck on a tinnie at twice the price of a cold beer in a pub.
Fast forward to now, and Jetstar is everywhere — almost. The low-cost brand that was never going to cannibalise the main brand, a promise made continually by Qantas managers, is right in your face on the Sydney-Melbourne Cityflyer route, often going to Tullamarine instead of Avalon, which is where Qantas ordered it to fly originally so that anyone trying to avoid paying Cityflyer fares could be suitably punished with an extra 40 kilometres on the road just to schlep to and from what is a great airport for Geelong.
What happened? Well, Tiger started flying even cheaper fares between Tullamarine and Sydney. And there was a GFC, and travel policy Nazis, those company travel policy managers, who took away the lolly jar when it came to flying Qantas and all those big fares that earned so many frequent flyer points, insisting you flew at the cheapest fare of the day.
In short, life as many sky warrior masters of the universe used to know it, ended.
As it has in America and Europe with the rise of similar low-cost brands to Jetstar. The companies that generated around 80% of the trips flown between major cities have all changed their previously indulgent attitudes to flying to what American Express earlier this week called the “new normal”. The new normal is cheaper and tougher. You fly to company rules, or else.
Jetstar makes most of the money for Qantas shareholders these days. Ryanair makes more money on intra-European routes than British Airways, Lufthansa or Air France. This is the ‘new normal’ too.
Only last week Air New Zealand killed off business class to Wellington and Christchurch, because only one in eight business class seats were being sold.
Today’s Qantas figures show that on domestic routes, if measured by RPKs or the number of passengers times the number of kilometres flown, Jetstar is still only 39.37% the size of Qantas domestic. It reflects the resistance of business so far to cramming executives into the jet age equivalent of a chicken battery egg farm on the longer transcontinental routes to Perth.
But the Jetstar juggernaut flies on remorselessly. With Virgin Blue undercutting what’s left of the shrinking Qantas full-service product from one direction, and Tiger gnawing away at Jetstar from the ankles up, the writing is definitely on the wall for suits flying on costly fares.
The writing also seems to be on the wall for embittered aviation scribblers with an irrational hatred of Jetstar? It’s thanks to Jetstar that the hoi polloi are able to fly, much to the chagrin of their “betters”.
@Ivar: But Virgin do the discount flying infinitely better than Jetstar (or Tiger) No bitterness there, really.
Seeing this myself. Used to flight business everywhere, but we have tightened things up. Not hard to see why. US east coast at $14,000, versus economy at about $2800. There is a gap in the middle of the market here. If Qantas an others can redesign those premium economy seats to go a little flatter, and give us slightly more work room, they could charge $6,000 US East coast, and would have the sky warriors lining up again.
Most of my fellow travellers just won’t fly any more, as 24 hours economy is really, really bad for your health. Sydney to Singers is OK as it’s only 8 hours, but going to Beijing, Mumbai, LA or anywhere in Europe, when you are expected to pretty much go straight from the airport to your first meeting – no way.
Ivars,
I have a great deal of respect for the business model of Jetstar, Tiger, easyJet and even, shudder, Ryanair. The model, not the mode.
In the case of Jetstar in particular, I have serious concerns about their response to the recent investigation of the bungled missed approach to Tullamarine in 2007. If an airline can’t even acknowledge accurately the contents of an ATSB inquiry, why should I trust it with anything?
As I have said before in this forum, I dislike Jetstar on many grounds and one flight from Townsville to Melbourne was enough for me. If at all possible I will fly QF (down the back) since I have a lifetime QF lounge membership.
Like Ben says, if one cannot trust Jetstar to get their flying right why would I choose them? Folks do carry on a lot about about in flight la di dah stuff (me included) but I want absolute trust that the plane I fly in is in excellent condition and the people in command are well and properly trained and handle the emergencies that do happen.