The royal commission into the big four banks, which wrapped up in February, was supposed to be a very expensive wake-up call for the sector. But given Westpac’s alleged 23 million breaches of anti-terrorism and counter-money laundering laws, it seems not a lot has been learned.
Below, Crikey takes a look at some of the banking sectors’ stuff-ups since the end of the royal commission.
Date | Institution | Offence |
November | Westpac | 23 million alleged breaches of anti-terrorism and counter-money laundering laws after not properly monitoring and reporting international fund transfers and transactions of more than $11 billion, some potentially linked to child exploitation in the Philippines. Wespact could be facing $1 billion in fines. |
November | NAB | Sold “junk” insurance targeting students, unemployed people and people on disability pensions, with many benefits completely inaccessible to customers — some even only payable after death. NAB has agreed to backpay tens of thousands of customers a total of $49.5 million. |
November | CBA | Pleaded guilty to 87 hawking offences after selling $12 million worth of life insurance products with unclear descriptions over the phone to 30,000 customers. |
November | NAB | Admitted to 255 breaches in mortgage “introducer” scheme which saw unlicensed people bring clients to the bank for a commission. Facing a $433 million penalty. |
October | ANZ | Admitted it was still working through compensating half-a-million customers to the tune of $90 million after charging them the wrong interest rates for home loans dating back to 2003. |
October | CBA & KPMG | Class action launched after 15,000 alleged breaches of superannuation law from failing to transition $3.2 billion worth of members’ money to a better-performing product. |
October | ANZ, CBA, NAB & Westpac | Treasurer Josh Frydenberg asked the Australian Competition and Consumer Commission to examine the banks’ conducts after they failed to pass interest rate cuts on to customers in full. |
September | Westpac | Class action launched after the bank allegedly siphoned cash from superannuation members, with potential damages in the tens of millions. |
August | Westpac | $1.8 million refund announced for 30,000 customers after incorrectly charging annual credit card fees. |
August | Westpac | Fined $1.5 million by the Australian Prudential Regulation Authority for failing to report data on time. |
July | NAB | 13,000 customers’ data was uploaded without permission to two data service companies. |
July | Westpac | Forced to repay tens of millions to 40,000 mortgage holders after they were charged excess interest. |
June | CBA | Admitted to losing track of 20 million magnetic tapes containing customer details. |
June | Westpac | PayID hacked, exposing the details of 98,000 customers. |
April | CBA | 8000 staff underpaid by around $4.8 million. |
April | Westpac | Taken to court after allegedly turning a blind eye to rogue financial adviser Sudhir Sinha. Facing $1 million fine per breach. |
March | Citibank, UBS, JP Morgan, Barclays & RBS | Sued in class action lawsuit in London for allegedly rigging currency exchange rates internationally, with potential damages of US$1.2 billion. |
March | Westpac | Bank abandons personal advice business after it made a loss and received 1800 customer complaints in several months, costing $250 million -$300 million in exit and restructuring costs. |
February | Westpac | Class action filed by mortgage holders affected by irresponsible lending, seeking tens of millions. |
February | CBA | Bank admitted it couldn’t stop charging fees to investors as ordered by the Australian Securities and Investments Commission. Customers owed a total of $40 million. |
When are the big accounting firms going to be held responsible as to their perfunctory audits – Is it all True & Fair The auditors appear to have got under the radar and the policing agencies are turning a blind eye
Hayne merticulersly laid out all the systemic problems, identified all the root causes and even laid out how best to eliminate the problems.
Then in his final recommendations- he pulled every single punch and let them off the hook with absolutely none of the long lasting, systemic fixes (he himself identified) making it in there.
The banks were told in Haynes recommendations they had to pay pittance (in their world) compensation for naughty behaviour they had been caught doing, and were told to pinky swear promise not to do it again.
The same systemic root causes (vertical integration, wishy-washy ‘codes’ to abide by etc) are still there driving the banks behaviour, not a single issue of substance was fundamentally changed.
Nothing has changed, WE (not the banks) are the fools if we expect any different post royal commission.
That iconic photo of Hayne handing over the final report- looking like someone shot his dog, to Frydenberg grinning like a goofball who won tattslotto says it all.
Initially everyone though Hayne looked liked that out of disgust at having to do a pathetic quasai government reelection photo op advertisement.
Ie real people’s lives had been ruined- this is a serious report and no time for popping champagne Josh.
But once his utterly toothless recommendations came out, I look at that picture now and think Hayne has a look in his eyes that says- I sold out what I believe and wrote what they told me to.
The public service of this country has been bought and sold since the 3 omigos were given the job of taking over telecommunications. Name one thing that has improved with privatisation?
All that’s been achieved is agents get wealthy & everyday people become debt laden and poor.
Don’t get me started on Medicare or privatisation of waste, water and electricity management.