You might think that if a government spent millions of dollars on an app designed to help identify people exposed to the coronavirus they’d make sure it actually worked.
What has emerged is that our COVIDSafe tracing app was launched before it had been properly tested.
Worse still, the people charged with building the app apparently knew it wasn’t compatible with an iPhone, which is the single most popular mobile device.
It also became obvious that it doesn’t much like iPhones talking to Android devices, either.
With at least one state seemingly on the verge of a second wave, borders being closed, the state capital sealed off, and the economy collapsing, it would be nice to have a tracing up that actually works. It could even save lives.
We don’t know what the prime minister was told, but not only did Scott Morrison tell people to download the app, he initially indicated that if we didn’t, we’d face continuing restrictions in our daily lives.
Long after they knew that COVIDSafe is a dud, the government was running television ads that clearly implied we’d be safer if we downloaded it — adding to the cost of this flawed IT project.
So far, Boston Consulting Group is said to have been paid $885,000 and Amazon Web Services (Amazon) $710,000 for hosting the data collected.
Add to that the staff time for bureaucrats in the health departments (federal and state) and the Digital Transformation Agency.
So far, Victoria is the only state we know to have used the app.
That is, the only state to have downloaded data from an infected person. However, they have not been able to identify anyone not found through manual tracing.
In other words, the app has failed in its mission to maintain a record of casual contacts who were within a 1.5 metre radius for at least 15 minutes.
An Oxford University report suggests around 60% of the population needs to be involved for a tracing app to be effective.
The federal government initially said it wanted 40% take-up, but take-up has stalled at roughly 25%.
According to a policy paper from the Auckland University of Technology, the University of Queensland, the University of Auckland and Massey University, COVIDSafe is unlikely to help prevent the spread of the virus.
Boris Johnson’s UK government has dumped its tracing app, which had the same basic design faults as ours.
A review of the COVIDSafe app by a Senate committee highlighted a failure to consult with the right technology experts to ensure the app was fit-for-purpose from day one.
Centre Alliance Senator Rex Patrick says the government was dishonest when it launched the COVIDSafe app knowing it wasn’t working. Senator Patrick has an IT background and knows what he’s talking about.
This exercise is yet another example of a recent tendency for ill-designed IT schemes to be foisted upon us. Remember the 2016 Census and the problematic introduction of My Health Record.
People are wondering about the security of their personal and private information once it is downloaded and available for scrutiny by how many public servants.
The Attorney-General’s Department declined to give the Senate hearing a guarantee that their legislation would override the US Cloud Act, which requires companies to hand over data if requested to do so by American security agencies.
This is important given that our data is stored with Amazon, a US company.
At the heart of the problem with COVIDSafe is peoples’ sense that they cannot trust their governments when it comes to technology. You can hardly wonder why.
The COVIDSafe app is a dud and the government needs to fix it or flick it.
This article was originally published at The New Daily.
Laurie Patton is a former CEO / Executive Director of Internet Australia, the NFP peak body representing the interests of Internet users. He is currently vice-president of the Telecommunications Society (TelSoc). However, the views expressed here are his own.
Don’t just flick the CovidSafe app. Flick those who promoted it.
The app has failed to detect a single new contact with a person infected with C19. That failure is not just comprehensive, it is spectacular.
Yes, the weaknesses were known at the start, but they were suppressed. It seems that its promoters hoped for patches to come in time. Wrong again.
But the biggest failure of CovidSafe was its promoters’ deceptions. Private data is not secure, but is held by Amazon in US and subject to US law. No Australian Government announcement was ever made about how long the data would be kept, which agencies could use it for what purposes, when data would be deleted… and even if such announcements had been made, who would believe a government which thinks it is free to use secret evidence in closed court to prosecute its opponents?
No, the biggest failure was expecting software, any software, let alone newly developed applications, to work without being properly tested and reviewed and tested again. This is how all software is developed and why anyone with the slightest knowledge of it doesn’t touch newly released software unless he/she wants to do free testing for the developer.
I never thought a Bluetooth setup would work well where everything keeps changing. There were all sorts of possible technical fails, most of which seem to have happened. Fundamentally personal security settings on iPhones are incompatible with what the app requires. Bluetooth can be a bit capricious too in my experience.
Come on gentlemen and ladies . . this was a ‘marketing’ project sold by a marketeer? What was your expectations? What happens to data now . . . held by “and available for scrutiny by how many public servants?”
This government is IT-incompetent. One look at Robodebt provides the clearest possible example of this incompetence. And, to reinforce this opinion, you could listen to Stuart Robert at the National Press Club yesterday. Or not – because he provides an exemplar of all that’s wrong with this federal government and you probably appreciate his failings already.
Meanwhile Crikey rails at Dan Andrews.
Check your google app in settings and you will see a carona virus app already downloaded on your phone. No consent given here. Sneaky government stuff! Where’s the media on this?