Last week 1% of Australian Google users temporarily had their access to Australian news content blocked. Australian news outlets including Crikey rightly framed this as a threat to their businesses ahead of negotiations over the federal government’s proposed news media bargaining code.
But few have highlighted those directly affected by the temporary erasure: ordinary internet users who were unwittingly made guinea pigs in Google’s “experiment”.
The Australian’s Adam Creighton, who was one of the locked-out users, noted it served as a “chilling” reminder of the tech giants’ “control of all digital information” and their willingness to manipulate our access to it.
While this instance may have been the most Orwellian, big tech companies frequently tweak their algorithms to change the content you see in your news feeds and test how you respond.
Rarely is it as brazen as disappearing entire catalogues, but frequent adjustments are made to the prioritisation of content to better map your psychological vulnerabilities for future ad targeting.
The most infamous “experiment” was Facebook’s 2014 emotions test, where the social platform manipulated the news feeds of nearly 700,000 users, unbeknownst to them, to prioritise posts expressing particular emotions. Unsurprisingly, this increased users’ expression of those emotions online. Facebook learned it could nudge thousands of people into happiness, sadness or rage.
These controversies have just been the most visible. As US-based psychology professor Katherine Sledge Moore told the BBC, “based on what Facebook does with their newsfeed all of the time and based on what we’ve agreed to by joining Facebook, this study really isn’t that out of the ordinary”.
Indeed, deliberately manufacturing rage over news stories has been the core business model of social media platforms for over a decade.
Since it began algorithmically sorting its news feed in 2009, testing quickly showed that feeding users content that confirms their biases and stokes partisan disagreements was the most effective way to keep eyeballs glued to the screen. This radicalised many users, particularly older conservatives, which helped facilitate the rise of Donald Trump in the US and popularised scare campaigns like “Labor’s retiree tax” here in Australia.
Forget temporary news blackouts for 1% of users — there are far bigger cohorts who rarely ever see credible, fact-based journalism in their so-called “news feeds”.
Big tech is only now being forced to curtail the most egregious Frankensteins their experiments created, banning Trump and many of his “QAnon”-inspired followers after the violent Capitol insurrection.
In Australia, pro-Trump Coalition backbenchers responded by pressuring the communications minister to ban Twitter’s censorship powers. The irony is that alt-right darlings like Trump only became so prominent because Twitter’s algorithm prioritised their hateful content — and de-prioritised thousands of kinder, smarter and more constructive voices that the company’s testing undoubtedly proved less profitable.
The question Australian internet users must ask themselves, whatever the outcome of the regulatory negotiations, is this: do we trust the same former frat bros who stoked Trump’s rise to write the rules that govern such prominent public spaces in secret?
The news blackout and emotions test were remarkable because they were reported and subsequently acknowledged by the companies. Other algorithm changes are made opaquely and without notice or explanation, with users left guessing at how the curation of their most visited pages have been warped in potentially insidious and damaging ways.
As Digital Rights Watch chair Lizzie O’Shea writes in her book Future Histories, “If we simply wait for these problems to present themselves, or address them piecemeal as they emerge, we will miss the iceberg for the tip”. She advocates breaking open “black box algorithms” for public scrutiny.
The proposed bargaining code will require the tech giants to give media companies warning of upcoming changes to their algorithms — why not users too? Surely we have a right to know when we’re being experimented on and how it could affect us. If academics conducted experiments without their subjects’ informed consent, they could be fired.
The current policy negotiations provide a welcome opportunity to begin reshaping the digital economy to increase fairness and civic responsibility. But regardless of the outcome, there will be more work to do.
Crikey‘s Guy Rundle is right to call for civic oversight boards to scrutinise social media platforms’ conduct.
But first, we need to know what it is we’re scrutinising. To do that, we need to unlock some of the most powerful forces of the digital era from permanent blackout.
This is beyond exasperating now. What in god’s name does everything think us suddenly so different and unique about ‘social’ media models?!?!
Reread this article – or any on this issue – and substitute ‘Mass Meeja’ for ‘Social Meeja’, and pretty soon it’s clear that all this is is a turf war between the old, losing and the new, winning iteration of exactly the same thing.
I agree, and it always has been a fight between the old and new styles of media.
I have a few trusted sites I use, but I don’t go to the others often and the only way I find out about articles I may want to read, or that friends suggest is through one of the social media platforms.
I know a lot of people under 30 who don’t and won’t go to a news website unless they see an article headline that interests them on Facebook or Twitter.
I don’t think many media companies understand that a lot of people under 30 won’t go to their websites unless they are in the feed of one of the giants, or are found through a Google search. that’s lost opportunity for the old media outfits to get website traffic
I am bemused by the fact that many people appear only have Google/FB/Twitter on their browsers. All the local media companies have web sites, some (NewsCorp) are heavily paywalled, but there are others out there. Google/FB only have the power over your device that agree to let them have…
Oops! …device that you agree to let…
The tech giants do not “control [all] digital information”. Google is a search engine, it does not control what is published, it just helps you find it. But we could find web sites before Google existed – and we will still be able to find them after it’s gone.
Part of the problem is virtually none of the billions of web users actually understand what they’re doing when they’re online. It’s the lazy and ignorant users that are the problem, not the services they rely on.
Ok. Here’s a hypothetical. I’ve just developed a new social media platform that I’ve called ‘Arsebook’. It does everything that FaceBook, Twitter and Google do, only faster and better, plus a few things that the others don’t, each of which you find incredibly nifty and useful. Plus, you can create an account for free, it’s very easy to do so, and I’ve been smart enough to provide some migration tools that enable you to suck all your personal information (photos, etc) out of your old accounts into your new Arsebook one at the click of a mouse.
How long before you’ve set up a new account? How long before you’ve closed your old ones? Most importantly, how much loyalty do you feel towards the old ones? If you’re anything like me, bugger all.
Other posters have correctly pointed out other vulnerabilities of the big platforms. To my mind, ease of replacement is one of the biggest. I don’t believe they are the scary monsters they are made out to be by their media competitors. For the moment, they are useful to me. As soon as something better comes along, I’m gone.
Agree, and just waiting for some LNP MP or NewsCorp hack to recommend an intranational digital/SM platform as proposed by China, Russia or Turkey?
Based on current business models if you did invent this social media platform, around the time it started to get noticed there would be a knock on the door.
It would be Facebook (or less likely Alphabet) offering you anything up to a billion US$s for your company and software. Do you sell what is probaly only worth less than 100 million at that point? It seems pretty clear everyone sells. And that is how Facebook ensures there is no competition.
There is already an alternative platform called MeWe.
I very much doubt that Arsebook is going to be “faster and better” than its gigantic competitors. Parler provides a salutary lesson here – amateurish security, risky web-hosting infrastructure, inadequate internal systems… You don’t build a competent social media platform in a couple of months with a couple of mates. What you will get is a buggy mess of code which probably won’t scale up all that well once a large number of people start using it.
Arsebook could expect to spend years using its users as beta-testers, and if it survives would most likely end up being purchased by one of the giants in order to stifle competition. You may not want to sell, but the venture capitalists who by this point own most of the platform will have been looking forward to this day since they first gambled money on your baby.
Also, while you have detailed what’s in it for Arsebook’s users, you haven’t addressed the question of how Arsebook will pay its bills. You miss the point of the three megacorps that you named – the fact that they are businesses selling their users’ eyes and their users’ data to (mainly) advertisers in order to turn a profit. Try setting up your brand new Arsebook and you will soon come to realise that your users aren’t your clients, they’re your product.
There are other search engines. Startpage does anonymized Google searches, so Google doesn’t know who you are or where you are. Duck Duck Go uses many sources, seemingly excluding Google. There are more, look them up. I only use Google for the maps, so where I’m thinking of going is all that Google knows about me.
I don’t use Facebook for news, I go straight to the news sites that I consider reliable. Until all this fuss began I was unaware that Facebook had a news function.
I can understand the news sites irritation about Google, but would they prefer that Google not list them? And would Google prefer to pay news sites or see its customer base migrate to other search engines?